Contact Us

Before you write

The contact form is for questions about National’s games, promotions or your account. It is not the place for help with gambling difficulties. If gambling is causing you or someone close to you stress, money problems or harm, close this page and go to a dedicated support service instead. Your message will sit in an inbox until a staff member reads it; a support service answers immediately and confidentially.

Language and replies

The team reads and replies in English. Write your message in plain English and keep it to one clear question or issue per submission. Messages in other languages may take longer to answer, and the reply will still come back in English.

What never belongs in the form

The form is not a secure channel. Do not send your password, your full card number, your bank account details, your identity documents, or scans of anything with your name and address on it. The team will never ask for those through this form, and no legitimate request for them will ever come from this address. If a message asks you to supply them, do not respond — end the conversation and contact the site through a verified channel instead.

Treat the form like a postcard: anyone handling it can see what is written. That is why financial details, login credentials and personal documents stay out of it. The team can verify your identity once you are logged in, and payment queries are handled through the cashier section, where the connection is protected.

When the form is not the right tool

If your issue is urgent — a locked account, a suspected breach, or a live payment problem — do not rely on this form. Use the site’s direct support options, which are listed on the help pages, to reach a person who can act immediately. For gambling-related distress, the responsible-gambling section lists independent organisations that offer free, confidential advice; that is where you go first, not here.